Playground
Try Amira
Four channels, one guest. Pick a scenario, use your own phone number, and see what a hotel run on Amira feels like from the guest side.
Get a call from Amira
Amira dials you either way — your phone rings within seconds. Choose the situation: the hotel calling its guest, or the reservations line where she answers and you lead.
Call Amira yourself
Dial the demo line and open with any of the lines below. Amira has the rooms, rates, availability, menus and the guest log in front of her.
Demo line+971 4 520 7407→Try asking
- “Do you have a sea-view room at the beach resort this weekend?”Room availability · Reservations
- “What's the difference between the Deluxe and the Premier?”Rates & room comparison · Reservations
- “Can I move my booking to the following weekend?”Change or cancel a booking · Reservations
- “I need 15 rooms for a company offsite in February.”Group & corporate enquiry · Reservations
- “Is it possible to upgrade my room?”Upgrade my room · Upselling
- “What can you do for our anniversary?”Birthday or anniversary · Upselling
- “Any chance of a late checkout tomorrow?”Transfer & late check-out · Upselling
Write on WhatsApp
The same number is on WhatsApp. Text, voice note or a photo of your booking — Amira reads all of it and answers in your language.
Open WhatsApp +971 4 520 7407Chat — or let Amira guide you
The web chat is the same brain in text. The video concierge goes further: she operates this site with you — opens the right room, filters, compares.
Inbound scenarios
- Room availabilityReservations
Ask for a room type on specific dates — Amira checks the live calendar across all three hotels.
- Rates & room comparisonReservations
Room only, breakfast or half board — and the real difference between Deluxe and Premier.
- Change or cancel a bookingReservations
Move dates, add a guest or cancel — Amira applies the cancellation policy of your rate plan.
- Group & corporate enquiryReservations
Ten rooms or more, a corporate rate or a wedding block — qualified, then handed to the sales team.
- Upgrade my roomUpselling
Sea view, club floor or a suite — priced as the difference per night, confirmed on the call.
- Birthday or anniversaryUpselling
Decoration, cake, a private dinner — Amira builds the package and adds it to the stay.
- Transfer & late check-outUpselling
Airport pick-up, early check-in or a late check-out — lead time and price from the catalogue.
- Hotel informationConcierge
Breakfast, pool, gym, Wi-Fi, parking — fifty-five answers from the hotel knowledge base.
- In-stay requestConcierge
Towels, a broken AC, a wake-up call — logged with the right department and its service time.
- Local recommendationsConcierge
Fifty vetted places near each hotel — distance, price band and whether the hotel can book it.
- Room service orderDining
Order from the 24-hour menu — allergens, halal and dietary flags checked before anything is sent up.
- Restaurant reservationDining
Sixteen outlets, their hours and dress codes — a table booked, or a waitlist when it is full.
Outbound scenarios
- Abandoned booking recoveryReservations
You started a booking online and stopped at payment. Amira calls, holds the rate and completes it with you.
- Pre-arrival confirmationReservations
Your stay starts on Friday: arrival time, transfer, special requests — confirmed in one call.
- Pre-arrival upgrade offerUpselling
Three days before arrival: a sea-view upgrade and a spa slot, offered with real objection handling.
- Your room is now availableReservations
The room type you were waitlisted for has opened up — Amira offers it before it goes back on sale.
- Room service delayDining
Your order is running late. Amira calls first, gives the new time and offers something for the wait.
- Post-stay feedbackConcierge
The day after check-out: how was it — and instant escalation to the duty manager if the answer is bad.